FAQs

1 out of 3 of every website in the word is built using WordPress, including many of the Fortune 5000 companies. Whilst it is the most powerful and user friendly tool used to build websites, there are tasks and projects that a web administrator without coding and programming experience would need assistance completing. Quix has a team of expert WordPress developers at your disposal to complete any task and project that has to do with a WordPress website, that includes: designing and developing a new WordPress website from scratch; upgrading existing website; fixing bugs, maintaining and monitoring website performance, etc. Basically anything that has to do with WordPress, the team at Quix is here to help.

Creating and maintaining a website can be a daunting task for people without a programming background. WordPress provides a user friendly and intuitive Content Management System (CMS) that enables web administrator to perform their day to day website tasks without needing to get into the codes buried deep in the website. That’s why it is used to build more than 30% of ALL the websites in the world.

No. But if you do own or run a website built using other tools / CMS we can definitely help you to migrate it to WordPress, it is one of our more popular project requests.

Anything WordPress related really. Our most popular projects include designing and building new websites, speed and performance optimisation, bug fixing, moving non-WordPress websites to WordPress, backups, etc.

We would like to be the go-to expert for WordPress related tasks and we want to be really good at it by focusing solely on what we’re best at – WordPress related tasks. Some examples of the tasks that the Quix service DO NOT include are: tasks for websites not built using WordPress; image enhancement (e.g. resizing, touching up, etc); animation production; third party software (we do integrate APIs from third party software and tools to WordPress but we will not perform any tasks purely on the said software); copy writing or translation.

Absolutely! It is in fact our most frequently requested project. We have great designers that build visually stunning websites. Check our our portfolio here!

You can click the ‘Submit a Task’ button at the top of this page, use the form to tell us about the task you want us to complete.

No. We work on all of the tasks on a staging environment to make sure your live website wont be affected at all during the task. Before we begin any task we will also take a full website backup that we can restore to prevent any unforeseen incident or loss of data.

It really depends on the task you send us. Once we’ve received your task submission, our team will evaluate the time and effort needed to complete it and your Project Manager will explain to you the scope of the task as well as give you a transparent quotation. You can then decide whether to go ahead.

For website design projects we accept local bank transfer (online payment by credit card will see a 5% charge added to the project). For our monthly website maintenance and hosting service, we accept online payment by credit card.

For a task-based project (e.g. fixing a bug, improve website speed) we take 100% payment upfront. For a larger project (e.g. building a new website from scratch) we have a milestone structure where you’ll only need to pay once we complete a preset milestone.

In the rare case that we cannot complete your task, we will give you a 100% refund.

No. Once we have completed your website design project, you’ll own everything, from design to source code of the website. We’ll provide you with the login credentials to your WordPress backend dashboard where you can manage and update your website. We’ll also provide a tailor written user manual with detail screenshots and descriptions and steps to show you how to make changes to your website. The only ongoing cost you would need to pay is for hosting and you are free to choose any hosting provider you find most suitable for your website.

All of our monthly website maintenance plans come with these routine tasks: daily full website backup, 24/7 uptime monitoring, weekly security and malware scan, etc. Most of the plans also come with man-hours for us to complete any WordPress related task you send us. Go to our WordPress website maintenance page to find out more.

Let’s say you choose the M6 plan (6 hours) and your subscription begins on 10 Feb. This means that between 10 Feb to 9 Mar (1 subscription month), you can send us any website tasks you have. We will work on the task one by one and every time we completed a task, we’ll let you know how many hours it has taken us. The used hour will then be deducted from the 6 hour you’re allocated. The minimum time spent on a task is 30mins.

No. All unused hours in a subscription month will not be carried over to the next subscription month.

At the beginning of your subscription, you will be assigned a project manager who you can send tasks to, he or she will be your main point of contact in Quix.